We put money behind our uptime guarantees. If we miss our SLA, you get credits automatically — no ticket required.
| Plan | Uptime SLA | Max Downtime | Credit Policy | Support SLA |
|---|---|---|---|---|
| Free | Best effort | — | — | Community |
| Builder | 99.5% | ~3h 39m/month | 10% per 0.5% below SLA | < 4 hour response |
| Team | 99.9% | ~43m/month | 25% per 0.1% below SLA | < 1 hour response |
| Enterprise | 99.99% | ~4m/month | 50% per 0.01% below SLA | < 15 min response |
Credits are applied automatically based on measured availability (Enterprise plan shown).
Beyond uptime — we commit to latency and reliability metrics.
P50 Latency
< 25ms
Median response time for standard JSON-RPC methods across all regions.
P95 Latency
< 100ms
95th percentile response time. Archive queries excluded.
P99 Latency
< 250ms
99th percentile response time including archive and debug methods.
Error Rate
< 0.01%
Percentage of valid requests receiving 5xx responses.
Failover Time
< 100ms
Time to detect and reroute traffic from a failed region.
Data Durability
99.99%
Probability of retaining webhook delivery and analytics data.
The percentage of time the service is operational and responding to valid API requests with a non-5xx status code within the timeout period.
A period of 5+ consecutive minutes where the error rate exceeds 5% of total requests, as measured by our external monitoring infrastructure.
Planned maintenance windows communicated at least 72 hours in advance via email and status page. These do not count toward downtime calculations.
A percentage of the monthly subscription fee credited to the customer's account, applied to the next billing cycle.
A calendar month (UTC), from the first day at 00:00:00 to the last day at 23:59:59.
The following are not counted as downtime for SLA calculation purposes:
Our monitoring detects SLA breaches in real-time. No ticket required.
Credits are calculated and applied to your next billing cycle automatically.
Within 72 hours, we publish a detailed postmortem on our status page.
Enterprise plans include custom uptime guarantees, dedicated infrastructure, and contractual SLAs tailored to your requirements.